Refund Policy

At Premium Home & Office Services LLC (PHO Services), your satisfaction is our top priority. We stand behind the quality of every service we provide. This Refund Policy explains our approach to refunds, re-cleans, and service credits in the unlikely event that you are not fully satisfied with our work.

1. Satisfaction Guarantee

PHO Services offers a 100% satisfaction guarantee on all cleaning services. If you are not completely satisfied with any aspect of the service performed, please notify us within 24 hours of service completion. We will promptly return to address any areas of concern at no additional charge.

We ask that you allow us the opportunity to correct any issues before requesting a refund. Our team is committed to making it right, and a re-clean is typically the fastest and most effective resolution.

2. Eligibility for Refunds

Refunds may be considered in the following circumstances:

• The service was not performed as agreed in the service scope.
• We are unable to schedule a satisfactory re-clean within a reasonable timeframe.
• A cancellation was made by PHO Services without reasonable notice.
• A billing error resulted in an overcharge.

Refunds will not be issued in the following circumstances:

• The client fails to notify us within 24 hours of service completion.
• Dissatisfaction is due to pre-existing conditions, damage, or stains that cannot be removed with standard cleaning methods.
• The client provided specific cleaning products that caused unsatisfactory results.
• The client refused our offer to perform a complimentary re-clean.
• The service was completed as agreed and meets industry-standard cleaning expectations.

3. Refund Process

To request a refund, please contact us within 24 hours of service completion at info@phoservices.com or (323) 336-0285. Please provide your name, service date, address, and a description of your concern.

We will review your request and respond within 3 business days. Approved refunds will be processed using the original payment method within 7-10 business days. We may also offer a service credit as an alternative to a monetary refund.

4. Cancellation Refunds

If you cancel a scheduled service with at least 24 hours' notice, any pre-paid amount will be refunded in full or applied as a credit toward a future service at your request.

Cancellations made with less than 24 hours' notice may be subject to a cancellation fee equal to 50% of the scheduled service cost, as outlined in our Terms and Conditions. Any remaining balance will be refunded.

If PHO Services cancels a scheduled appointment, any pre-paid amount will be refunded in full, or we will offer to reschedule at your earliest convenience.

5. Contact Us

If you have any questions about our Refund Policy or would like to submit a refund request, please do not hesitate to contact us:

• Company: Premium Home & Office Services LLC (PHO Services)
• Address: 2450 Greenbrier Ln, La Habra, CA 90631
• Phone: (323) 336-0285
• Email: info@phoservices.com

We value your business and are committed to resolving any concerns quickly and fairly. Thank you for choosing PHO Services.